If you don’t like what you got, you can undo the entire order within that period. The cancellation does not require any stated reason or mandatory form, so it can be made in oral or text form (e.g. by an email, fax, mail)
Please ensure that you return orders with sufficient postage. We recommend that you inform yourself about the delivery costs at the post office versus different delivery services, so you can find most affordable and convenient delivery service for your return.
If you want a different item or size, you'll need to return the unwanted item for a refund and place a new order.
We will refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
All goods will be inspected on return.
The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
We are not responsible for any items that are returned to us by mistake.
We try hard to accept all returns and they need to be in the original box or bag, as long as they're securely packed. Returned items should include tags and any packaging e.g.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Sonic Solution Entertaiment s.r.l.
Via Bolivia 2
20096 Pioltello (MI)
If an item is damaged or defective, you can file a complaint with us. To process this, we would need:
A brief description about how the damage/defect has arisen.
4-5 informative pictures, with a desciption, for documentation purposes. The defect must be clearly visible on at least one of the images. In addition, we would need complete photos of the product e.g. one from the front and one from the back.
You can send the pictures via email to firstname.lastname@example.org We kindly recommend you to use either ZIP, RAR or JPEG format when sending your pictures. Once we receive the photos, we will review your request as quickly as possible.
We are unable to accept reclamations for the following defects:
- Damage due to incorrect or intense usage.
- Increased perspiration.
- Damage due to external factors, such as friction, sharp objects or chemicals.